30-day returns
Reware sells pre-owned, refurbished and repairable goods. Please check every listing's photographs, stated condition, functionality, missing parts and included accessories before ordering.
For website purchases made by consumers, we offer a voluntary 30-day change-of-mind return period, beginning on delivery. Email info@reware.io within 30 days of receiving your order with your order number and a clear statement that you wish to return the goods. Please send the goods back within 14 days of notifying us. We will provide return instructions and an appropriate address; please do not send goods to a business correspondence address without receiving instructions.
Your statutory distance-selling cancellation rights
For most online orders, UK consumers have the legal right to cancel without giving a reason within 14 days after delivery under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. You then have a further 14 days to send the goods back. Where goods in one order are delivered separately, the statutory period may run from receipt of the last item. Our 30-day change-of-mind offer is additional to, and does not limit, these legal rights.
Item condition when returning
You may reasonably inspect the goods as you would in a shop. Please pack them securely and include supplied components and accessories. If your handling goes beyond what is necessary to establish the goods' nature, characteristics and functioning, and diminishes their value, a lawful change-of-mind refund may be reduced by that actual loss in value. We do not deduct for pre-existing wear that was already disclosed on the listing.
Return postage, delivery refund and payment
For change-of-mind returns, the customer pays the direct cost of return postage unless we agree otherwise. We recommend tracked delivery. On a valid statutory cancellation, we refund the goods price and any standard/basic outward delivery charge, excluding extra costs of a premium delivery upgrade. Refunds go to the original payment method unless otherwise agreed and are made without undue delay, no later than 14 days after we receive the returned goods or evidence that they have been sent back, whichever is earlier, as applicable. We apply the same refund timetable to our voluntary change-of-mind returns.
Faulty, damaged or misdescribed items
If an item arrives damaged, has a fault that was not disclosed, or materially differs from its description, contact info@reware.io with your order number and details. We will handle the matter in accordance with the Consumer Rights Act 2015. Depending on the circumstances, you may have a right to reject non-conforming goods within the statutory short-term period, or to seek a repair, replacement, price reduction or refund. Where you have a statutory right to a remedy, reasonable return costs will be covered as required by law. Used and refurbished goods have statutory protections too.
Disclosed faults, missing items and spares/repair stock
Every item is sold in its specifically advertised condition, including any clearly disclosed aesthetic defects, known operational restrictions, missing accessories, incomplete contents or declared faults. A defect specifically drawn to your attention before purchase is not, by itself, grounds to claim the product fails to meet the advertised description. This does not exclude statutory rights if other faults arise or if the listing is inaccurate. “For Spares/Repair” items may have substantial defects, may not power on or operate, and are not sold as fully working products.
Commercial warranties
Unless an individual listing expressly promises otherwise, Reware does not provide a separate voluntary or commercial warranty or guarantee with its used or refurbished stock. This statement does not limit statutory consumer rights, and a valid claim for faulty or misdescribed goods cannot be rejected merely because there is no commercial warranty.
Exceptions to cancellation
Some lawful exceptions apply to change-of-mind cancellation, including sealed audio/video recordings or sealed computer software once unsealed after delivery, and other exceptions set out in the legislation. Your rights regarding faulty or misdescribed goods are not removed by these exceptions.
Start a return
Email info@reware.io with the subject Return request, giving your order number, the item and whether this is a change of mind or a product problem. We will provide return instructions and the return destination.
For details of our used-product grades, please visit our Condition guide.